Dianna Booher

Go on, because if the productivity of everyone is going to suffer, the whole organization is going to suffer because of that poor performer.

There's mistakes.

There's rework in addition to the morale problem.

And that poor performer is stressed.

Your stress level is high as the supervisor.

So help them move on.

You've got to be brief.

That's one key thing.

And you've got to think long term.

Their attention span, you can't get down in the weeds.

And so we are always teaching them a format to speak directly to answer the question.

We call it the SEER format or have another one called the LEAD format to summarize, elaborate, give an answer.

illustration, example, and then restate.

That helps them prepare to respond directly.

That's the most difficult thing.

And if they can learn that format for responding on their feet, they will be in much better shape in the C-suite.

But it also involves personal presence.

In fact, I've written a whole book called Creating Personal Presence that tells them 20 things they need to do to increase their personal presence.

Because that gives them credibility and authority when they walk into the C-suite.

There's an entirely different way to organize information when they go into the C-suite.