Dianna Booher

It's a whole different way of thinking than when you're communicating at the mid-management level.

I think the basic business act is communication.

And what they have in common, leadership, the essence of leadership is communication.

And that is one-on-one integrity.

When you say something, you absolutely do it and you are genuine about doing it.

If you fail to follow through on what you say, everything else goes away.

Thank you.

It's great to be with you.

If people don't trust you, you don't get to first date.

And many people don't realize why people don't trust them and what they're doing to discard that.

But if you're going to succeed to be persuasive, you have to build those trust relationships.

And it takes a long time.

It takes you years to build it, and you can lose it in seconds.

That's the bad news.

It's great to be with you.

Well, actually, I think it's probably because of politics.

And, well, I'm a little into politics.

You see politicians arguing all the time to try to build their case, to get people to listen to them.

They're trying to build an argument, and nobody's listening.

If people were just sitting down in the same room and present their case, they could come to some consensus of opinion.