Donald
👤 PersonAppearances Over Time
Podcast Appearances
Yeah, so one of the things, obviously, that we pride ourselves in is our quality, but we also, like many manufacturers, have a warranty on our products. So if anything goes wrong, our product is covered fully by the warranty. So let's say we screwed something up and it blew up your engine, we'll cover that with our warranty and replace your engine.
Yeah, so one of the things, obviously, that we pride ourselves in is our quality, but we also, like many manufacturers, have a warranty on our products. So if anything goes wrong, our product is covered fully by the warranty. So let's say we screwed something up and it blew up your engine, we'll cover that with our warranty and replace your engine.
Yeah, so one of the things, obviously, that we pride ourselves in is our quality, but we also, like many manufacturers, have a warranty on our products. So if anything goes wrong, our product is covered fully by the warranty. So let's say we screwed something up and it blew up your engine, we'll cover that with our warranty and replace your engine.
So we have a very good process with a very lot of smart folks that will go out. They'll take the product from that particular customer. And when there's a problem, they'll send it back. The lab gets into the weeds looking at each and everything. And we'll figure out, is it a user error? Was it something we manufactured wrong? Was it something that the engine did that nobody could have predicted?
So we have a very good process with a very lot of smart folks that will go out. They'll take the product from that particular customer. And when there's a problem, they'll send it back. The lab gets into the weeds looking at each and everything. And we'll figure out, is it a user error? Was it something we manufactured wrong? Was it something that the engine did that nobody could have predicted?
So we have a very good process with a very lot of smart folks that will go out. They'll take the product from that particular customer. And when there's a problem, they'll send it back. The lab gets into the weeds looking at each and everything. And we'll figure out, is it a user error? Was it something we manufactured wrong? Was it something that the engine did that nobody could have predicted?
So we have a lot of very smart people that get into that to figure out exactly what happened.
So we have a lot of very smart people that get into that to figure out exactly what happened.
So we have a lot of very smart people that get into that to figure out exactly what happened.
We sell our products all through distribution, so we don't sell anything direct. So all of our products go through our distributors. I mean, there's the famous ones like O'Reilly's that carry wigs each and every day right out there on the shelf. And then there's a lot of mom and pop distribution channels that are out in all pockets of the country.
We sell our products all through distribution, so we don't sell anything direct. So all of our products go through our distributors. I mean, there's the famous ones like O'Reilly's that carry wigs each and every day right out there on the shelf. And then there's a lot of mom and pop distribution channels that are out in all pockets of the country.
We sell our products all through distribution, so we don't sell anything direct. So all of our products go through our distributors. I mean, there's the famous ones like O'Reilly's that carry wigs each and every day right out there on the shelf. And then there's a lot of mom and pop distribution channels that are out in all pockets of the country.
So we sell everything within the U.S., Canada, Mexico, and a lot of export products as well. So it's everywhere. It's kind of like Visa, everywhere you want to be.
So we sell everything within the U.S., Canada, Mexico, and a lot of export products as well. So it's everywhere. It's kind of like Visa, everywhere you want to be.
So we sell everything within the U.S., Canada, Mexico, and a lot of export products as well. So it's everywhere. It's kind of like Visa, everywhere you want to be.
A caterpillar is a caterpillar, or a deer is a deer, you know? So they happen to live in Brazil or Malaysia, just like any other place in the world. So guess what? We make a product for it, and somebody needs it.
A caterpillar is a caterpillar, or a deer is a deer, you know? So they happen to live in Brazil or Malaysia, just like any other place in the world. So guess what? We make a product for it, and somebody needs it.
A caterpillar is a caterpillar, or a deer is a deer, you know? So they happen to live in Brazil or Malaysia, just like any other place in the world. So guess what? We make a product for it, and somebody needs it.
Yeah, so that's a great question. So we do a lot of OEM. Mon & Hummel, our parent company, is a huge OE supplier to lots of big names in the ag industry. John Deere being one of the biggest is one of their great customers. So we do a lot of OE product and we also sell the Wix version in the aftermarket. And sometimes those are exactly the same products.
Yeah, so that's a great question. So we do a lot of OEM. Mon & Hummel, our parent company, is a huge OE supplier to lots of big names in the ag industry. John Deere being one of the biggest is one of their great customers. So we do a lot of OE product and we also sell the Wix version in the aftermarket. And sometimes those are exactly the same products.