Dr. Andrew Newberg

So for those of you in customer facing jobs or just really any time at work, you're constantly having to be happy, even though you might not be. And what I found in these research studies is that if you truly want to have a more authentic interaction, it's best to use audio interactions like telephone.

So for those of you in customer facing jobs or just really any time at work, you're constantly having to be happy, even though you might not be. And what I found in these research studies is that if you truly want to have a more authentic interaction, it's best to use audio interactions like telephone.

Although email is best for hiding the fact that you're not truly authentic and it avoids any nonverbal behaviors sneaking through as in video calls, email itself is seen as really inauthentic. Why audio is so good is it hides all our facial expressions, many of our nonverbal behaviors that might leak through in person or video interactions, but it's seen as much, much more authentic than email.

Although email is best for hiding the fact that you're not truly authentic and it avoids any nonverbal behaviors sneaking through as in video calls, email itself is seen as really inauthentic. Why audio is so good is it hides all our facial expressions, many of our nonverbal behaviors that might leak through in person or video interactions, but it's seen as much, much more authentic than email.

Although email is best for hiding the fact that you're not truly authentic and it avoids any nonverbal behaviors sneaking through as in video calls, email itself is seen as really inauthentic. Why audio is so good is it hides all our facial expressions, many of our nonverbal behaviors that might leak through in person or video interactions, but it's seen as much, much more authentic than email.

So there's this sweet spot here in this type of interaction where you want it to be authentic, but maybe it's just not all there for you. And you can, this way you can hide anything that might leak through while still showing the other person, you put that effort into the interaction and you actually care.

So there's this sweet spot here in this type of interaction where you want it to be authentic, but maybe it's just not all there for you. And you can, this way you can hide anything that might leak through while still showing the other person, you put that effort into the interaction and you actually care.

So there's this sweet spot here in this type of interaction where you want it to be authentic, but maybe it's just not all there for you. And you can, this way you can hide anything that might leak through while still showing the other person, you put that effort into the interaction and you actually care.

Things come to us much more naturally in person. Humans have had, by most estimates, over 100,000 years of experience interacting in person. When it comes to virtual interactions in the scale of human history, we're talking about a very small sliver. So a lot of it is not just about what's better, what's worse. It's just what we're not used to and what we're not good at.

Things come to us much more naturally in person. Humans have had, by most estimates, over 100,000 years of experience interacting in person. When it comes to virtual interactions in the scale of human history, we're talking about a very small sliver. So a lot of it is not just about what's better, what's worse. It's just what we're not used to and what we're not good at.

Things come to us much more naturally in person. Humans have had, by most estimates, over 100,000 years of experience interacting in person. When it comes to virtual interactions in the scale of human history, we're talking about a very small sliver. So a lot of it is not just about what's better, what's worse. It's just what we're not used to and what we're not good at.

There are lots of great examples of people who've had very deep relationships solely through online interactions. Back in the early days of online gaming, Many people made friends or boyfriends or girlfriends across the country. They suddenly meet in person and then they get married soon thereafter. It's not that it can't happen virtually.

There are lots of great examples of people who've had very deep relationships solely through online interactions. Back in the early days of online gaming, Many people made friends or boyfriends or girlfriends across the country. They suddenly meet in person and then they get married soon thereafter. It's not that it can't happen virtually.

There are lots of great examples of people who've had very deep relationships solely through online interactions. Back in the early days of online gaming, Many people made friends or boyfriends or girlfriends across the country. They suddenly meet in person and then they get married soon thereafter. It's not that it can't happen virtually.

It's just that often it's not as natural or it's not as easy. So part of what I recommend is trying to take a more strategic and thoughtful approach to these interactions to add back in what's missing. So as an example of a research study on this. This is our study on negotiators.

It's just that often it's not as natural or it's not as easy. So part of what I recommend is trying to take a more strategic and thoughtful approach to these interactions to add back in what's missing. So as an example of a research study on this. This is our study on negotiators.

It's just that often it's not as natural or it's not as easy. So part of what I recommend is trying to take a more strategic and thoughtful approach to these interactions to add back in what's missing. So as an example of a research study on this. This is our study on negotiators.

And they showed that when people negotiate over email or instant message, so text-based communication, they tend to have a lot less trust and they tend to have worse outcomes, often because they end up in these no deal or impasse situations where they can't get to an agreement.

And they showed that when people negotiate over email or instant message, so text-based communication, they tend to have a lot less trust and they tend to have worse outcomes, often because they end up in these no deal or impasse situations where they can't get to an agreement.

And they showed that when people negotiate over email or instant message, so text-based communication, they tend to have a lot less trust and they tend to have worse outcomes, often because they end up in these no deal or impasse situations where they can't get to an agreement.