Dr. Andrew Newberg

And one of the things these researchers found is that there's a lot less small talk over text-based communication as opposed to in-person interactions or video interactions. And the thing is about small talk, many people hate it. And for good reason, it's a productivity sink. It feels like we're wasting our time when we need to get to the point.

And one of the things these researchers found is that there's a lot less small talk over text-based communication as opposed to in-person interactions or video interactions. And the thing is about small talk, many people hate it. And for good reason, it's a productivity sink. It feels like we're wasting our time when we need to get to the point.

And one of the things these researchers found is that there's a lot less small talk over text-based communication as opposed to in-person interactions or video interactions. And the thing is about small talk, many people hate it. And for good reason, it's a productivity sink. It feels like we're wasting our time when we need to get to the point.

But small talk does serve a purpose where it helps us build trust because we trust what we feel like we know. And getting that window into people's lives is what allows us to trust them.

But small talk does serve a purpose where it helps us build trust because we trust what we feel like we know. And getting that window into people's lives is what allows us to trust them.

But small talk does serve a purpose where it helps us build trust because we trust what we feel like we know. And getting that window into people's lives is what allows us to trust them.

So what these researchers found is that before the text-based negotiation, when they had participants do a quick phone call to schmooze, which is the word they use, so basically just socialize for a few minutes over the phone before the text-based negotiation,

So what these researchers found is that before the text-based negotiation, when they had participants do a quick phone call to schmooze, which is the word they use, so basically just socialize for a few minutes over the phone before the text-based negotiation,

So what these researchers found is that before the text-based negotiation, when they had participants do a quick phone call to schmooze, which is the word they use, so basically just socialize for a few minutes over the phone before the text-based negotiation,

that those negotiators ended up performing much better building more trust than those negotiators who hadn't taken the initiative to engage in that kind of small talk so when it comes to building stronger relationships virtually it's a lot about thinking about well what's missing here what do i need to add back in how can i make the most of this mode as opposed to just accepting that it's not good so i'm just going to give up here and it's not going to work

that those negotiators ended up performing much better building more trust than those negotiators who hadn't taken the initiative to engage in that kind of small talk so when it comes to building stronger relationships virtually it's a lot about thinking about well what's missing here what do i need to add back in how can i make the most of this mode as opposed to just accepting that it's not good so i'm just going to give up here and it's not going to work

that those negotiators ended up performing much better building more trust than those negotiators who hadn't taken the initiative to engage in that kind of small talk so when it comes to building stronger relationships virtually it's a lot about thinking about well what's missing here what do i need to add back in how can i make the most of this mode as opposed to just accepting that it's not good so i'm just going to give up here and it's not going to work

So when I read a business book or an improvement book, I like to have a framework myself as a reader, because it helps me to remember tons of recommendations and it gives me a structure for thinking about them. So for the many strategies in the book, I fit it into this PING framework, which has four parts. P for perspective taking, I for initiative, N for nonverbal, and G for goals.

So when I read a business book or an improvement book, I like to have a framework myself as a reader, because it helps me to remember tons of recommendations and it gives me a structure for thinking about them. So for the many strategies in the book, I fit it into this PING framework, which has four parts. P for perspective taking, I for initiative, N for nonverbal, and G for goals.

So when I read a business book or an improvement book, I like to have a framework myself as a reader, because it helps me to remember tons of recommendations and it gives me a structure for thinking about them. So for the many strategies in the book, I fit it into this PING framework, which has four parts. P for perspective taking, I for initiative, N for nonverbal, and G for goals.

So for P, perspective taking, the core idea behind this is that when we're interacting virtually, we tend to be more self-focused. Whether you're just looking at the text of an email or even just a small square of a video screen of someone else, it's not the same as having them standing right in front of you where you're much more focused on what they're thinking about, on their reactions.

So for P, perspective taking, the core idea behind this is that when we're interacting virtually, we tend to be more self-focused. Whether you're just looking at the text of an email or even just a small square of a video screen of someone else, it's not the same as having them standing right in front of you where you're much more focused on what they're thinking about, on their reactions.

So for P, perspective taking, the core idea behind this is that when we're interacting virtually, we tend to be more self-focused. Whether you're just looking at the text of an email or even just a small square of a video screen of someone else, it's not the same as having them standing right in front of you where you're much more focused on what they're thinking about, on their reactions.

And this self-focusedness can really cause a whole bunch of problems because we think, well, the message I wrote is really clear to me, so they'll get it. But the problem is we don't think about as much that there's another person here, that they have a different perspective, that they're coming from a different set of information and assumptions.

And this self-focusedness can really cause a whole bunch of problems because we think, well, the message I wrote is really clear to me, so they'll get it. But the problem is we don't think about as much that there's another person here, that they have a different perspective, that they're coming from a different set of information and assumptions.