Dr. Jake Taylor Jacobs
speaker
1,094 appearances
2 recordings
1 series
first heard Jan 2026
last heard 24 Feb
Dr. Jake Taylor Jacobs’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Feb 2026 with 1.
Appearances
The limitation isn't their ability to act, it's their ability to perceive.
They're making decisions in the dark.
They don't even know that the lights are off.
Third, it operates through measurement systems.
What you measure shapes what you see.
What you see shapes what you manage.
And if your measurements are disconnected from outcomes that matter, you optimize for things that don't matter while critical problems go unaddressed.
The metrics become a kind of camouflage, making dysfunction invisible by directing attention elsewhere.
Fourth is self perpetuating because leaders can't see the dysfunction.
They don't know what to fix and how to fix it.
Because they don't fix it, it persists.
And because it persists, it becomes normal.
Because it becomes normal, it stops registering as a problem even when its effects are felt through the organization.
The blindness sustains itself.
It's almost like you're having a headache, but you've been having the same headache for a decade.
At first, it was an issue you wanted to fix when you didn't fix it the right way or using the remedy that you thought will work.
You just figured that you would just live with a headache for the rest of your life versus going to get an expert and figuring out what's going on and fixing that problem.
You live with a headache for the remainder of your life without even knowing what triggers it.
It's exactly what this is.
And this is why operational blindness is so dangerous.
Showing 241–260 of 1,094 · page 13 of 55
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