Dr. Jake Taylor Jacobs

You're on the show again.

I'm excited to welcome you back, Bridge Builders, to Bread to Lead.

This is the business of developing amazing leaders of this generation and next to come.

I'm your host, Dr. Jake Taylor Jacobs, and this is episode 36, season three.

And this is the Read and Teach podcast.

series from my newest book, Operational Blindness.

If you missed last episode, go back and listen.

We laid the foundation, the IBM story, the Gershner insight, and why changing people doesn't work when the system is broken.

And today we're building on that.

We're taking the IBM lesson and mapping it directly onto healthcare.

And in this episode, I'm going to give you this condition, give this condition a name and a name that once

You hear it, you won't be able to unsee it or unhear it.

Let's get into it.

And before I go further, I need to address something.

Some of you listening are in healthcare.

You're executives, operators, business leaders who found this podcast because you care about leadership, organizational transformation.

operational excellence.

And you might be wondering, why are we spending so much time talking about thorough processing departments?

What does instrument reprocessing have to do with me?

Here's why this matters to you.