Dr. Jake Taylor Jacobs
speaker
1,094 appearances
2 recordings
1 series
first heard Jan 2026
last heard 24 Feb
Dr. Jake Taylor Jacobs’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Feb 2026 with 1.
Appearances
Systematic data about what's working and what isn't.
Does the customer facing team have a way to provide systemic feedback to the back office about how their processes affect customer experience?
If the feedback loop doesn't exist, the system can't learn.
It can't adapt and it can't improve.
The absence of feedback mechanisms is itself a form of blindness.
You're not just unable to see the problem.
You're unable to see whether the solutions are working.
So we talk about technology, AI algorithms that read and talk back to each other and get smarter.
Well, what does the algorithm of AI mimic?
It mimics humans.
It mimics biology.
It mimics how things can duplicate itself one to another.
So our feedback mechanisms doesn't have to start with technology.
Our feedback mechanisms can start with process and systems.
that hold everyone accountable to these feedback mechanisms to get smarter.
And the only thing different about technology versus humans is that technology doesn't get frustrated when technology forces itself to get smarter because it read new data.
It fixes the data.
It recodes.
It retrains itself.
Now it operates on new data with the human component.
Showing 441–460 of 1,094 · page 23 of 55
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