Dr. Jake Taylor Jacobs
speaker
1,094 appearances
2 recordings
1 series
first heard Jan 2026
last heard 24 Feb
Dr. Jake Taylor Jacobs’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Feb 2026 with 1.
Appearances
This is the business of developing amazing leaders of this generation and next to come.
I'm your host, Dr. Jake Taylor Jacobs, and this is episode 36, season three.
And this is the Read and Teach podcast.
series from my newest book, Operational Blindness.
If you missed last episode, go back and listen.
We laid the foundation, the IBM story, the Gershner insight, and why changing people doesn't work when the system is broken.
And today we're building on that.
We're taking the IBM lesson and mapping it directly onto healthcare.
And in this episode, I'm going to give you this condition, give this condition a name and a name that once
You hear it, you won't be able to unsee it or unhear it.
Let's get into it.
And before I go further, I need to address something.
Some of you listening are in healthcare.
You're executives, operators, business leaders who found this podcast because you care about leadership, organizational transformation.
operational excellence.
And you might be wondering, why are we spending so much time talking about thorough processing departments?
What does instrument reprocessing have to do with me?
Here's why this matters to you.
Every organization has its own version of SPD.
Every organization has that upstream function, that support department, that back office operations, that leadership treats as overhead, a call center, a necessary evil, something to be managed, not optimized.
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