Dr. Shadé Zahrai

And in order to do that, we call that the state of big trust, which is recognizing these four attributes, reminding yourself that you can strengthen them, working on strengthening them, and also knowing which one can you lean on when you might be weaker than the others.

And why this ties into agency is agency is such a big part of this, because if you do not believe that you can do the thing,

If you don't believe that you have the skills or the ability to learn or capacity to adapt, you will not take that step.

And so you will perpetually wait to feel ready.

And then you're waiting and you will often occupy yourself or distract yourself with preparation and planning and all the things that we do that we think we're being productive by doing, but they're just distracting us.

It's procrastinating, essentially.

Yeah, we just need to take the action.

So agency is recognizing, hey, I can do this.

I have been here before, as in I've been in unfamiliar situations and I was fine.

How can I draw on that?

I have handled challenges before.

How can I bring those attributes?

There's this fantastic story that comes from Paula Schur, legendary graphic designer.

So in the 19, it was 1998 when Citibank was merging with Travelers Insurance, creating Citibank.

or Citigroup, they brought Paula Sher in to create the logo design.

And so she's sitting at this meeting and they're all talking about what they want for this logo.

She grabs a napkin and she starts scribbling on this napkin for a few seconds.

Finally, she slides the napkin over and she says, here's your logo.

The table was stunned.

They said, how is it possible that you created a logo in a matter of seconds?