Drew D'Agostino
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Podcast Appearances
Some of those have been recurring.
We've also had non-recurring products in the past.
So of those,
that's kind of like the low hanging fruit for us.
So we can either look at the current customers, also revisit the ones who have had a, you know, individual subscription in the past and start rolling out in like a marketing qualified lead flow to find out opportunities.
So we're kind of going at it
The good thing we have is seven years of experience and seven years of a giant funnel into Crystal.
What we're not so good at is really efficiently identifying those opportunities.
So that's one of our big priorities this year.
I'd have to get the updated count, but it's definitely more than 3,000.
So it's more than 10x the enterprise customer base in terms of just number of users.
It's still a big chunk.
No, so everyone that had a self-service account still has access to all their tools.
And most of those users are pretty active at this point because they've had the opportunity to just like, you know, you settle out with that churn curve.
So our approach with that has been let them keep their access to the tool, but at the same time,
build onto the enterprise offerings that we have.
And there's a lot you can do in Crystal now that you just, as a company that you can't really do as a customer or as an individual user.
So we've been trying to go in from a value perspective, like, all right, let's make this enterprise product more appealing to these customers who have these like self-service accounts.
But as far as new customers go, you can right now, if you go to Crystal's pricing page as a free user, you can't sign up for the self-service account.
So for that, we've used the approach.