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Emeric Ernew

๐Ÿ‘ค Speaker
187 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

It doesn't really matter because it's not the reflection of the business as we've been having it for a year.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

So I'm really looking at the business we have now and I'm looking at the cohort we have now and the cohort we have now are better and better over time as we improve product, client acquisition and stuff like that.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

We were about 2.5.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

Yeah, that's a question I really don't like, the CAC question, because we don't pay to acquire a customer.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

It's all organic.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

So putting a number there is basically doing hocus pocus magic with all my marketing expenses.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

I know.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

I know.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

So I'm going to give you the number, but it's meaningless.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

It's 150 bucks, but it's meaningless because I'm actually not paying for those.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

And everything I've done that's pay a dollar to acquire a customer has failed.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

So right now, the CAC is interesting when you have a growth lever.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

So when you can, you know, you look at the CAC and you look at the LTV and you say, okay, I have a growth lever.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

This is the cost for me.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

This is the revenue for me over the lifetime of the customer.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

I can push that lever and acquire more and then raise money and stuff like that.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

If you have no growth lever, meaning that everything you do is organic, then knowing CAC is not really interesting because what are you going to do with that?

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

Because creating great content is not as easy as creating good Facebook ads or good ads on AdWords.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

So you have to pay someone more money.

SaaS Interviews with CEOs, Startups, Founders
1036 How He Took SMB Churn From 12% Monthly to 4% In Social Media Marketing Space

Well, I would be great.