Emily Glazer
speaker
219 appearances
3 recordings
1 series
first heard Aug 2017
last heard Jan 2021
Emily Glazer’s voice in public audio — every appearance, attributed to the second.
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Appearances
West Elm, I'm getting furniture and I want to use my phone to pay for it instead of actually getting out a credit card or even cash.
In this situation these days, you can use Venmo to soon do that.
And you've also been able to use Apple and a bunch of retailers as well and these other services.
That's where banks like Chase, even though they're trying to get ahead of it, have been falling behind.
Well, banks have been online and on mobile for longer than we would probably imagine.
I think part of it is that as consumers, we're always looking for the easiest way to do things.
These days, it might be the easiest app.
In the past, it could have been the easiest website.
You know, as technology changes, we adapt.
And oftentimes, technology firms or smaller companies are just better at things like design and user research than other firms are.
So, for instance, it's no secret in the banking world that perhaps they have the plumbing down right.
But as one of my sources had said to me, you know, banks are not known for designing the sinks.
They're good at the plumbing.
So the design factor, and that's sort of how we as users would use different applications and sort of flock to what's easy.
That's something that the banks aren't as good at and something that tech firms are usually better at or even smaller startups that are really nimble and can move really fast and do, you know, make changes very easily.
So, you know, banks have been putting a lot of money into technology for quite some time.
In fact, JP Morgan has a budget of $9 billion for technology related expenses.
And from our reporting, we believe they've spent around $100 million on chase pay and
Again, that's the one with mobile payments with merchants.
But it isn't working out right now.
Showing 61–80 of 219 · page 4 of 11
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