Erhan Giral
speaker
389 appearances
1 recordings
1 series
first heard Aug 2026
last heard 3 Aug
Erhan Giral’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.
Appearances
Right now, AI, if you think about it, AI is only learning through someone else's description, right?
People will start exposing these models to the real world more and more so that they can create, they can gain that first-person view of things.
Once we detect something, we always ask the data, why, why, why, until
we get to a point where you can take an actionable step to mitigate or perhaps even remedy that issue
My name is Erhan.
I run the AI office for BMC Helix now.
I work with Ryan on applying AI to various different problems in service ops space.
So service ops is essentially, you can think of that as any digital business these days is really a conglomeration of IT services, you can imagine.
And ServiceOps is essentially an attempt to automate operational activities around these services as much as possible.
So that we look at enterprises as combination of software infrastructure and human beings operating on these assets.
And we provide various products and nowadays agents to automate different workflows around these services.
My personal background is in monitoring space.
I've done early work on monitoring applications and infrastructure and then combinations of them.
which means you have to process a lot of machine data.
You have to be able to reason about high throughput streams of data that these data centers and these machines are constantly emitting.
So yeah, that's what I do in Helix.
And so what we did in that transformation I talked about is we brought those two disciplines together, service and operations, he coined this category, service ops.
Because when
When you end up sharing data and workflows and communication between those teams, the CIO doesn't have to worry about lots of outages taking too long to restore that outage with the coding tool and certainly less regression to the same thing happening again.
In IT, it's very common that you have to constantly deal with deep relationships because something that runs on a computer,
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