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๐Ÿ‘ค Speaker
345 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

But there was something about this guy that bothered me. Kidnapping is a company activity, a gang activity, a group activity. And they're organized like any other business, which means the boss is never on the phone. There's an underling with constraints handling the negotiations. And this dude was, I thought, we're talking to the boss, right? We don't have an underling here.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

But there was something about this guy that bothered me. Kidnapping is a company activity, a gang activity, a group activity. And they're organized like any other business, which means the boss is never on the phone. There's an underling with constraints handling the negotiations. And this dude was, I thought, we're talking to the boss, right? We don't have an underling here.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

We got the boss on in connection. Now, this guy turns out to be a lone kidnapper, the only one I'd never heard of a case, let alone dealt with one where there was only one bad guy on the other side, lone kidnapper. And if I hadn't heard of it, at the time, I knew about as much about kidnapping as anybody in the world did. So if I hadn't heard of it, it probably hadn't happened.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

We got the boss on in connection. Now, this guy turns out to be a lone kidnapper, the only one I'd never heard of a case, let alone dealt with one where there was only one bad guy on the other side, lone kidnapper. And if I hadn't heard of it, at the time, I knew about as much about kidnapping as anybody in the world did. So if I hadn't heard of it, it probably hadn't happened.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

And that's what we got on this case. And he's already given proof of life, but I got a highly coachable, I'm coaching a brother, highly coachable. And we have hammered him so much on opening the questions, what we now call calibrated questions, designed to accomplish, to make you think as opposed to make you answer. Going back and forth, guy wants a daily rate to keep the hostage alive.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

And that's what we got on this case. And he's already given proof of life, but I got a highly coachable, I'm coaching a brother, highly coachable. And we have hammered him so much on opening the questions, what we now call calibrated questions, designed to accomplish, to make you think as opposed to make you answer. Going back and forth, guy wants a daily rate to keep the hostage alive.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

We're arguing about that because it's gonna be, they're gonna hold him for a year if we paint him to keep him alive. And finally on his own, the guy I'm coaching comes up and he says, when we run out of money, paying the daily rate, what's gonna happen? And there's a long silence and bad guy says, it'll be all right.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

We're arguing about that because it's gonna be, they're gonna hold him for a year if we paint him to keep him alive. And finally on his own, the guy I'm coaching comes up and he says, when we run out of money, paying the daily rate, what's gonna happen? And there's a long silence and bad guy says, it'll be all right.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Now my negotiators in country call me on the phone and go like, this sounds significant, but what just happened? I go, are you kidding me? We got him. He just promised never to hurt the hostage. We didn't know it at the time. This guy was also a serial killer. So we got a serial killer on the other end of the line who's just promised not to hurt the hostage.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Now my negotiators in country call me on the phone and go like, this sounds significant, but what just happened? I go, are you kidding me? We got him. He just promised never to hurt the hostage. We didn't know it at the time. This guy was also a serial killer. So we got a serial killer on the other end of the line who's just promised not to hurt the hostage.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

We're going back and forth with Philippine National Police. They tried to rescue once. The night they tried to rescue the first time, I was convinced I was going to wake up in the morning with a dead hostage. They missed by so far that night. This guy was really cagey, hooked up an antenna on top of another house that was three blocks away.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

We're going back and forth with Philippine National Police. They tried to rescue once. The night they tried to rescue the first time, I was convinced I was going to wake up in the morning with a dead hostage. They missed by so far that night. This guy was really cagey, hooked up an antenna on top of another house that was three blocks away.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

When a guy calls the next morning, he's just like, hey, you know, where's my money? Like nothing happened. And like, how the hell do we have a rescue last night? They missed by so far. He didn't even know what happened. So we're going back and forth on this. We got the hostage. A bad guy promising he ain't going to hurt the hostage.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

When a guy calls the next morning, he's just like, hey, you know, where's my money? Like nothing happened. And like, how the hell do we have a rescue last night? They missed by so far. He didn't even know what happened. So we're going back and forth on this. We got the hostage. A bad guy promising he ain't going to hurt the hostage.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

We're down to within a reasonable amount that we can make a payment of bait money. Just like in a bank. You use bait money. You make a payment. You know, it's bait money. It's a trap if you get them to take it. And my negotiators call me. I'm getting ready to switch them out, pull the people out of in-country, put two more in. They say, why don't we just let them pay?

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

We're down to within a reasonable amount that we can make a payment of bait money. Just like in a bank. You use bait money. You make a payment. You know, it's bait money. It's a trap if you get them to take it. And my negotiators call me. I'm getting ready to switch them out, pull the people out of in-country, put two more in. They say, why don't we just let them pay?

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

I'm like, nah, we're going to push the bait money down even lower. Philippine National Police come up with another location to hit. And the intel the second time looks really good. That's not up to me whether or not they hit the place. It's a family decision. Family wants to know what we think. And I'm like, I'm not going to hold them back. I think there's good odds here. They hit the house.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

I'm like, nah, we're going to push the bait money down even lower. Philippine National Police come up with another location to hit. And the intel the second time looks really good. That's not up to me whether or not they hit the place. It's a family decision. Family wants to know what we think. And I'm like, I'm not going to hold them back. I think there's good odds here. They hit the house.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

It ain't the right house, but it is a house the bad guy owns and his wife is there. They roll up the wife. Where's your husband? Well, I don't know where he is, but we do own this other house. They go hit the other house. Bad guy's not there, but the hostage is in the basement. They rescue the hostage and they sit there and wait for the bad guy to show up. And they lock him up.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

It ain't the right house, but it is a house the bad guy owns and his wife is there. They roll up the wife. Where's your husband? Well, I don't know where he is, but we do own this other house. They go hit the other house. Bad guy's not there, but the hostage is in the basement. They rescue the hostage and they sit there and wait for the bad guy to show up. And they lock him up.