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๐Ÿ‘ค Speaker
345 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

And that's when we found out that he was a serial killer, too. Oh, my gosh. So we rolled everybody up. I had a change in strategy. Good strategy creates great outcomes that you might not expect. Let something good happen. It did not achieve the intended objective. It achieved a better one and faster than we ever thought we would have been possible.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

And that's when we found out that he was a serial killer, too. Oh, my gosh. So we rolled everybody up. I had a change in strategy. Good strategy creates great outcomes that you might not expect. Let something good happen. It did not achieve the intended objective. It achieved a better one and faster than we ever thought we would have been possible.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

So that was one of the ones that I was happiest about because we got a rescue. We got the bad guy, kept him from hurting anybody else. I'm sure he is, you know, Philippine, you go to jail in the Philippines. You're not doing good. You're going to end up under the jail.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

So that was one of the ones that I was happiest about because we got a rescue. We got the bad guy, kept him from hurting anybody else. I'm sure he is, you know, Philippine, you go to jail in the Philippines. You're not doing good. You're going to end up under the jail.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Well, first of all, the other side, although they want a minute, they have a timeline too. They're running a business. You're a commodity. It's their job to get as much as they can as quickly as they can. it's not did they get as much as they could, it's did they feel like they did. And in point of fact, they have a timeline. It's not open-ended for the other side.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Well, first of all, the other side, although they want a minute, they have a timeline too. They're running a business. You're a commodity. It's their job to get as much as they can as quickly as they can. it's not did they get as much as they could, it's did they feel like they did. And in point of fact, they have a timeline. It's not open-ended for the other side.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

So you ask a legitimate question. How can we pay you if we don't know that you're going to let us go? That's an unavoidable question because the answer there is like, If you're not going to let the hostage go, if there's no point in me paying you and you're not going to let us go, I'm not paying you. But you don't want to say that. It's triggering a thought in the other side's mind.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

So you ask a legitimate question. How can we pay you if we don't know that you're going to let us go? That's an unavoidable question because the answer there is like, If you're not going to let the hostage go, if there's no point in me paying you and you're not going to let us go, I'm not paying you. But you don't want to say that. It's triggering a thought in the other side's mind.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

So the approach is, and this happens all the time, business executives are used to their normal way of doing business, which is just, they want to intimidate, they want to impress with how smart they are, their business acumen. Business executives dig themselves, I know a couple companies that actually

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

So the approach is, and this happens all the time, business executives are used to their normal way of doing business, which is just, they want to intimidate, they want to impress with how smart they are, their business acumen. Business executives dig themselves, I know a couple companies that actually

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

negotiate these deals based on the principles of my book, because they've come to me and told me that. And so it's a realization about who's really on the other side. They, in fact, have a timeline. And stop trying to show off your resume, which works really good at whatever bar you drink at, but these guys are not impressed by it.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

negotiate these deals based on the principles of my book, because they've come to me and told me that. And so it's a realization about who's really on the other side. They, in fact, have a timeline. And stop trying to show off your resume, which works really good at whatever bar you drink at, but these guys are not impressed by it.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

And then there becomes an unavoidable issue, which is if you're not going to give us our company back, how are we supposed to pay you? And that's a question they can't get around. And then as you communicate with them, one of the points always was in negotiation, it's not whether or not you're going to lie to me. My job is to pick up when you're telling the truth.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

And then there becomes an unavoidable issue, which is if you're not going to give us our company back, how are we supposed to pay you? And that's a question they can't get around. And then as you communicate with them, one of the points always was in negotiation, it's not whether or not you're going to lie to me. My job is to pick up when you're telling the truth.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

So you engage with the other side so that you get a really good assessment of what words they use, what adjectives they use when they're telling the truth. Anything other than that is a lie. So the question, are we supposed to pay if we don't know we're going to get our company back? It's not so much the answer, but how they answer. And then you've asked it multiple times.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

So you engage with the other side so that you get a really good assessment of what words they use, what adjectives they use when they're telling the truth. Anything other than that is a lie. So the question, are we supposed to pay if we don't know we're going to get our company back? It's not so much the answer, but how they answer. And then you've asked it multiple times.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Now you draw a bead on which part was true and which part was false. Because if you're not going to get your company back, why should you pay?

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Now you draw a bead on which part was true and which part was false. Because if you're not going to get your company back, why should you pay?

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

And that's the question. It's a legitimate question. And when you ask the bad guys legitimate questions, it's not disrespectful. It's a legitimate question.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

And that's the question. It's a legitimate question. And when you ask the bad guys legitimate questions, it's not disrespectful. It's a legitimate question.