Fiona Fung

we're using cloud code, can we make that experience better?

I think that's actually even outside of Anthropic that served me well in all the different products I've worked on.

But, and actually it's funny you mentioned like, you know, the cloud for, you know, my passion was small business after I, you know, had a few of those visits, we ended up now launching cloud for small business.

which is really cool.

Cause I, and it totally didn't come from me.

So I'm not taking credit, but I noticed it too.

Like when I was working with, because they were asking me, Oh, does it have this plugin or this plugin?

I'm like, I think it does.

And then we have to, you know, go and search for it.

So actually now cloud with small business bundles it all up.

So inside cowork, you just have this little toggle.

And there were, there were, there was a wonderful team that's been kind of like, you know, doing a cowork sessions with small businesses that probably found, Hey, we could have like an efficiency gain here.

Yeah.

or like make the experience better and so I would say like always not only for products that you're on like making sure you're always you know listening to feedback and always iterating trying to make a delightful reliable high quality experience but then also keeping an eye out for oh what are these other use cases that that are popping up and can we also make that experience better um

It's interesting.

In software, I've learned that customers will use your product in ways that you did not intend for good or for bad.

And so the best way is really like it's all about the iteration, learn and keep close to the feedback.

And having a hypothesis for, hey, like, because actually when you see people jumping through hoops to make something work, can you actually make that an even like a smoother and better experience?

I would say we're shifting more towards async, like asynchronous.

And so to your point, the fleets of agent, like that's why routines are so interesting because it's almost like I used to be like, you know, doing a prompt and synchronously.