George Gallegos

They're pretty similar.

Pretty similar.

And I would say our net retention is somewhere around 105% and improving.

We've been improving that over the last year.

Uh, well, net retention is just, um, churn, you know, your, your, uh, expansion, um, uh, over, over churn, you know?

So if we have 10% churn and I've got 15% expansion, uh, within that base, uh, I've got 105% net retention.

Yep.

Oh, boy.

I'm putting you on the spot.

Yeah, we're seeing a return in under two years, which is good.

Yeah, so first of all, we have a very deep engagement with the customers.

In fact, I spent the last three weeks out visiting both clients and prospects.

We have a deep customer success program that engages onboarding to frequent calls.

So we have a very close relationship, which leads to a productive churn and net retention.

Um, so we know, I mean, I've got customers that have been with us over 10 years.

So we know, um, we know the value, we have deep relationships and, uh, and, um, you know, we, we continue to satisfy them.

And we're known for that.

If you talk to Gartner G2 crowd, they'll tell you Jitterbit is known for keeping its customers happy.

Some customers have quadrupled their spend, but I'd say on average, doubling of spend is fairly typical with some of the clients that have the ability to grow.

Yeah.