Ginni Rometty

A waiter serves you food.

Okay, he serves his food, he did his job.

Or did he care he had a good time?

So that thought to be in service of, it took me a while to get that, like to try to write it, to get that across, because I think it's like so fundamental.

If people were really in service of something, you got to believe that if I fulfill your needs, at the end of the day, mine will be fulfilled.

And that is that essence that makes it so different.

And then the second part, second principle is about building belief, which is I got to hope you'll voluntarily believe in a new future or some alternate reality, and you will use your discretionary energy versus me ordering you.

You'll get so much more done.

Then the third, change and endure.

We kind of talked about that earlier.

Focus more on the how and the skills.

And then the part on good tech and being resilient.

So anyways, I just felt that, like good tech, everybody's a tech company.

I don't care what you do today.

And there's some fundamental things you got to do.

In fact, pick up today's newspaper, right?

Chat GPT.

You're an AI guy.

All right?

I believe one of the tenets of good tech is...