Greg Rosalsky

A bottle of water, a Coke, space in the overhead bin if you want it.

And you're paying for those things whether you use them or not.

So basically the flight attendant coming down the aisle with the cart with water and soda and coffee, that is not like Spirit Airlines serving me as a valued customer.

That's just like a little 7-Eleven rolling down the aisle.

I think Spirit is the first place where I have seen ads inside the airplane.

I saw an ad on the overhead bin for a casino and an ad on some of the tray tables, like right in your face for booze.

But lots of people just expect an airline to be a certain way.

And when they get on Spirit and find out they're basically on a flying bus, they don't like it.

In fact, Spirit Airlines came in dead last on a survey Consumer Reports published last year.

Let me just start by reading.

I'm sure you've read this, but I'm going to read from it.

So this is a Consumer Reports, a big survey from last year, thousands of flyers.

Consumer Reports says, bottom-ranked Spirit Airlines received one of the lowest overall scores for any company we've ever rated.

I got one more line on Consumer Reports.

Okay.

Also, the survey has a thing that's just called the reader score.

This score is not check these boxes.

It's just how do you feel about this airline?

Do you feel good or do you feel bad?

And Spirit is the worst on that one too.