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Horst Schulze

đŸ‘€ Speaker
2744 total appearances

Appearances Over Time

Podcast Appearances

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

But 92 is the minimum standard.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

So I call you, Patrick, you know, he said, what's no problem with working on it?

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

You will have careful customer service.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

You can dig into it.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I don't have it.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I don't look.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I have no time for that.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Was it front desk?

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Was it food?

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

What was it?

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Correct it.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Next two, next month is 94%.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Now, Patrick, now listen, buddy.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

You understand I cannot compromise that.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

You understand I'm getting upset.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Next month, 85%.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Patrick, find a chair, put it in the corner of your office because your desk will be mine.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I'm moving.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I will move to the hotel.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Oh, I would keep you if you stay.