Horst Schulze
đ€ SpeakerAppearances Over Time
Podcast Appearances
By the way, and by the way, my role is to help you.
I'm here available.
Call me anytime.
I'm here to help you.
I will come to your hotel and spend time with you, but I'm here to help you.
But here's the expectation.
Here are the expectation.
Customer satisfaction, employee satisfaction, and so on.
And I delegate you.
And here's how our rules, when you go through an orientation, here's how we do it.
They learn that the employee is a part of the company, not just working for the company.
They learned that any manager, that every employee works in an environment of belonging and purpose.
Do you understand this, Patrick, I would say?
Belonging and purpose.
So we go through all that.
And then you have the precise numbers.
And every year, the precise budget numbers.
Everything's clear.
But now I see the customer satisfaction, which was my key.
On the end of the month, I see you are 86%.