Horst Schulze
đ€ SpeakerAppearances Over Time
Podcast Appearances
You delegate, except you don't delegate your vision and your purpose.
You don't delegate the standards.
You don't delegate the values.
You don't delegate those things.
But you let people do things.
And then you measure and make sure they happen.
You cannot hope then.
Hope is not a strategy whatsoever.
So you measure.
And you establish the expectation.
You expect the expectation.
Makes sense.
So my expectation, for example, was, and that was a key element here, employee satisfaction, X.
Customer satisfaction, 92% top box, intend to return, intend to recommend.
92% minimum.
And that was made very clear.
I said, Patrick, understand, I have no right to compromise.
I am here for all concerned.
My right of compromising is over.
So my expectation is X. Do you think you can handle it?