Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
A root cause analysis was his strength.
And you know, here's the thing.
If you find root cause of your mistakes, you become efficient.
Because by eliminating the mistake, you improve the product and lower your cost.
Instead of cost cutting, which means you take something away from the customer.
He ended up becoming a vice president in the Beverly Hills Hilton for those hotels.
And he ran for many years.
He just a year ago and so retired from there.
Oh, sure.
Well, friendship.
Behind my back, some of those guys got together and created a reunion for me.
a few months ago, and people came from Europe and Asia and all over.
They're all running major companies.
I know what happened.
The truth is, I know what happened.
They got together and said, Horst is getting old.
Let's get together before he dies.
Well, let me tell you one story.
I have to be careful here because I signed that I would not make disparaging remarks.
However, our most complimented non-negotiable in Ritz-Carlton was number 16.