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Horst Schulze

👤 Speaker
2744 total appearances

Appearances Over Time

Podcast Appearances

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

I could do it any time.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

I could do it any time.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

Forgive me.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

Because I would concentrate on the human being and on the processes that I do.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

In the meantime, I would have to learn to even better select employees.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

Be more respectful for them.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

And particularly, it's easier today because everybody complains about the millennials.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

But come on, learn how to handle them and do it.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

You're the leader.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

You're the leader.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

You have to figure it out.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

But let's face it.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

I have no moral right to compromise.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

I know my objective is good for all concerned.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

In that moment, I would be going against the owners, against the employees, against society, even against God, because I question myself, would God approve?

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

I question myself very carefully.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

Is my objective, would God approve?

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

In that moment, I painted myself in the corner.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

I can't just compromise anymore.

Valuetainment
“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

You know, that's one of the big problems with management.