Horst Schulze

They want to be known as a nice guy.

That's not my business.

When they make a speech, I don't go into the speech so that people think I'm a nice guy.

I go into the speech so that I give something.

What do you think of me, particularly at my age?

What are you going to do, fire me?

When I went halfway through my time in Hyatt, I was... I took the worst hotel I met.

It was a major success.

And I knew the philosophy works.

It wasn't so much I am the right thing, no, but the philosophy of respecting the employee and loving the employee and make sure they're aligned, but not compromising and understanding the market and pushing those things together.

That in a board meeting is fluffy conversations.

But the same people have egos and feelings and totally ignore the feeling of those two entities that make a company.

If you have a business, here, you have a business here, Patrick.

Walk in here at three o'clock in the morning.

Is it a business?

No, it's not.

But now it is a business because you have people in here.

So it is the people who make the business.

I was totally confident because it worked.

There were successes.