Horst Schulze

The reason those guests were proud that he came to them, because he had defined himself as a first-class gentleman.

And I realized, wait a second, I can define myself, even if I was a dishwasher all my life.

I don't have to be a bum.

I still can define myself as a first-class gentleman.

By respecting others, by being honorable, by not going against authority, if you will, by coming to work five minutes early and say maybe five minutes later,

and say, I respect what I'm doing here by saying good morning to your boss and not hate him, but be thankful that he exists because otherwise I wouldn't have a job.

So I still can define myself and do everything I do a little better than anybody else.

Don't complain about business.

It's ludicrous.

When I started Ritz-Carlton,

I only took the job.

Remember, I had a great job.

I had golden handcuffs.

I had everything.

In fact, people may heard that worked with me.

I was a young star in that company and hired at the time, in charge of 65 hotels in the United States, food and beverage operations and so on.

And I left for a dream, for a purpose, to create the finest hotel company in the world.

Because they told me, you can do what you want.

basically operationally.

And I went there for that purpose.