Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
I was with Hilton for nearly four years.
Well, process of what you do or the organization.
Because I worked for a while in catering, selling, how you are organized to sell and so on.
So I learned, but not traditional service because we have kind of all forgotten what is table etiquette and so on.
I learned that when I was a kid, believe me, that made a deal, everything had to be 100% correct.
But in Hilton, it was working and systems.
I realized that every effort has to have a process.
Started learning that, and then I joined Hyatt.
Yeah, yeah.
No, I read that basically after I retired.
The book was written.
I became quite good friend with Stephen Covey.
And Stephen was urging me to write a book about what we had accomplished with Ritz-Carlton.
Yes.
And he told me and I didn't do it.
And he kept on telling me.
And then one day I was driving home, and he called me, and I answered, Stephen, that's how he talked.
I'm disappointed, so disappointed.
Yeah.
I said, why, Stephen?