Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
In the end, I have to tell them, I care for you.
By that action, they don't know that I care.
I just responded.
But by me saying, friend, instead of saying, hi, hey, saying, good morning, sir, how are you today?
And tell you with my eyes, I am here for you.
I respect you.
You don't listen to your mother-in-law.
That's a study of one.
A complaint is also a study of one.
You make customer surveys thoroughly ongoing.
You have to understand what the market wants.
It's not the individual.
And that's a bad thing companies do, particularly entrepreneur owners, the billionaire owners.
His friend tells him and then he comes and change it all because my friend told me.
That's a study of one that you just don't respond to.
You have to understand what the market as a whole wants.
How do you do that?
My main customer studies.
We, of course, it was easy to tell.
I had a customer analysis done.