Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
You will say yes again.
I just established a new behavior in you for your benefit to be successful.
Timeliness, very important one.
So I will start trying some, but I do that and then orientation, first day of work, which every company does wrong, period.
We didn't do that.
I went to the orientation.
I role-played how to say hello in front of every new hotel and every takeover.
I was the one.
Teach me.
How do I say hello?
Okay, so you're a guest.
Here's a guest coming within 10 feet.
10 feet is the essential moment, but within 10 feet...
They make a decision about you, us you make about them.
Society lies about those things.
You should look baloney.
We're human beings, we cannot help it.
We make a decision about the other person.
So what decision do I want you to make about us, about me?
I want you to make a positive one.