Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
We offered purpose.
In the selection, we were very careful.
We were very careful.
We had a selection system.
We were very careful.
And we established standards already during the interview.
Because, you know, people don't seem to get that.
Most what you want, all of us, from an employee, is the right behavior.
But behavioral analysts working with University of Colorado and University of Frankfurt on that, behavioral analysts will tell you behavior cannot be taught after somebody is 16 years old.
Unless there's a significant emotional event in your life.
And interviewing for a job is a significant emotional event.
And what do we do?
We just ask questions rather than establishing standards right there, behavioral standards.
And say, Patrick, you know, we have an attitude in our hotel, in our company.
We really, we are petted about it.
We are very friendly to every guest.
In fact, within 10 feet, we look them in the eye and say, friend, good morning.