Horst Schulze
๐ค SpeakerAppearances Over Time
Podcast Appearances
Can you do that?
What will you say?
You will say yes.
Well, wait a minute, Patrick.
I'm very serious about that.
You will say yes again.
I just established a new behavior in you for your benefit to be successful.
Timeliness, very important one.
So I will start trying some, but I do that and then orientation, first day of work, which every company does wrong, period.
We didn't do that.
I went to the orientation.
I role-played how to say hello in front of every new hotel and every takeover.
I was the one.
How do I say hello?
Okay, so you're a guest.
Here's a guest coming within 10 feet.
10 feet is the essential moment, but within 10 feet...
They make a decision about you, us you make about them.
Society lies about those things.