Horst Schulze
👤 Speaker
1863
total appearances
Appearances Over Time
Podcast Appearances
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Can you do that?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
What will you say?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
You will say yes.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Well, wait a minute, Patrick.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I'm very serious about that.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
You will say yes again.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I just established a new behavior in you for your benefit to be successful.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Timeliness, very important one.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
So I will start trying some, but I do that and then orientation, first day of work, which every company does wrong, period.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
We didn't do that.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I went to the orientation.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I role-played how to say hello in front of every new hotel and every takeover.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I was the one.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
How do I say hello?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Okay, so you're a guest.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Here's a guest coming within 10 feet.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
10 feet is the essential moment, but within 10 feet...
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
They make a decision about you, us you make about them.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Society lies about those things.