Horst Schulze
👤 Speaker
1863
total appearances
Appearances Over Time
Podcast Appearances
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
You should look baloney.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
We're human beings, we cannot help it.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
We make a decision about the other person.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
So what decision do I want you to make about us, about me?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I want you to make a positive one.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
That's why we wear the right uniform.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
That's why we groom right.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And that's why we look them in the eye, no matter what we're doing.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It's a non-negotiable.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
That's what we do.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
We look them in the eye and say, good morning, sir, or good morning, ma'am.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
How are you today?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Now, watch me.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Good morning, sir.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Or good morning, ma'am.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
How are you today?
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I'm role-playing that.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And I role-played how to talk to each other as employees.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Well, if I walk by, if I, we're working together and I walk, I said, first of all, do you want a good work environment?