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Horst Schulze

đŸ‘€ Speaker
2744 total appearances

Appearances Over Time

Podcast Appearances

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Union was picking us for three years, but it never became Union.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Okay.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

But we insisted we wouldn't have written a contract anymore unless you signed 50 years.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I get a percentage of sales.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I make off sales.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

If you own the hotel and the sale is $100 million, I get $3 million.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

And you may be losing money to operations.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Yes, in a way, yes.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

But I also have an incentive after you make that service, I am sharing 10% of whatever in the profit after.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Well, I get an incentive on anything over a certain profit.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Yeah, but at the same time, I drive sales up, which I get my 3% on the sales.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I drive the rate up.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

I drive the income up.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

And of course, I drive the profit up and the profit... Now, there is an exit clause for you, the owner.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

That means we established in the beginning, who would be my competition?

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Who are the three best hotels in town?

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

If I don't...

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

If I'm not within 5%, at least, what they do, you can exit me.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

You can throw me out.

Valuetainment
“Unhappy Customers Become TERRORISTS” - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service

Oh, yeah.