Horst Schulze
đ€ Speaker
2744
total appearances
Appearances Over Time
Podcast Appearances
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Oh, yeah.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
They don't want to give up the Ritz-Carlton.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Because it's not only a hotel.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Well, worldwide, we were close to $2 billion.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
$2 billion.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Including clubs and stuff that we had.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Everything included, yeah.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Yeah.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
And the processes.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Make sure the processes exist.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
I never heard about that analysis.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
That wasn't me.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
It's nearly pathetic.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Please forgive me.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
I mean, please forgive me.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Because that means everything is wrong with the selection process already.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
If you hire those poor percentages, then you better start selecting.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Get somebody to help you selecting employees.
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âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
Between 18% and 20% was the retention.
Valuetainment
âUnhappy Customers Become TERRORISTSâ - Ritz Carlton Founder EXPOSES The Hidden Cost Of Poor Service
You want to have 10% because you want to renew a little bit.