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Horst Schulze

👤 Speaker
1863 total appearances

Appearances Over Time

Podcast Appearances

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Maybe you're right.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Oh, my.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

She said that to you?

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And I said, here, this kid is teaching me how to communicate.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Wow.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And I realized I didn't want to talk about it.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

What if I'm wrong?

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

47 years, yeah.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

What a great thing.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

I mean, look, what is this marriage?

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

The only God-ordained union, the greatest union there is.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Why wouldn't you work like crazy on it?

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Yeah, yeah.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Yeah, wow, let me tell you, I admire her for, she raised children and I was on the road.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And there too, I come back and I said, here's what we're going to do.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And she said, whoa, whoa, whoa, here's what we have planned.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And I had to learn in the beginning, I said, wait a minute, here's, this is how.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

And he said, well, you weren't here.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

We had to make decisions.

Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

I had to learn to communicate that way and respect decisions that are being made with much more input and points that I wasn't even aware of.