Howard Schultz

I only agree with you in airports. In airports, I'm so time constrained that I'm like, if mobile order isn't working, the line's too long.

I only agree with you in airports. In airports, I'm so time constrained that I'm like, if mobile order isn't working, the line's too long.

Fascinating. I got to hit one other, Howard, I know you hate it, but one other like amazing business model benefit of mobile order and pay.

Fascinating. I got to hit one other, Howard, I know you hate it, but one other like amazing business model benefit of mobile order and pay.

If I'm buying $6 lattes over and over again with my Visa card and Starbucks is getting hit with 30 cents every time, instead if I'm buying $25 gift cards, well, that's now three out of four times I'm going and buying my coffee and Starbucks doesn't have to pay Visa 30 cents or the bank 30 cents. That's a pretty amazing business unlock.

If I'm buying $6 lattes over and over again with my Visa card and Starbucks is getting hit with 30 cents every time, instead if I'm buying $25 gift cards, well, that's now three out of four times I'm going and buying my coffee and Starbucks doesn't have to pay Visa 30 cents or the bank 30 cents. That's a pretty amazing business unlock.

Like, you know, I'm aware it degrades the experience, so you have to find ways to deal with that.

Like, you know, I'm aware it degrades the experience, so you have to find ways to deal with that.

I'd be more than willing to sacrifice economics to go back to ways to enhance the experience myself. But I'm not in charge.

I'd be more than willing to sacrifice economics to go back to ways to enhance the experience myself. But I'm not in charge.

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All right, listeners, this is the perfect time to talk about another one of our favorite companies and longtime acquired partners, Pilot.com. For startups and growth companies of all kinds, Pilot handles all of your company's accounting, tax, and bookkeeping needs. And in fact, now is by far the largest startup-focused accounting firm in the entire U.S.

Yeah. While we're in beverage land, Starbucks is actually a great example of this. There are so many things that are not proprietary to Starbucks. For the most part, they don't own the real estate that the stores are in. They don't manufacture the bottled beverages like Frappuccinos that you see in grocery stores. They use Pepsi for that.

Yeah. While we're in beverage land, Starbucks is actually a great example of this. There are so many things that are not proprietary to Starbucks. For the most part, they don't own the real estate that the stores are in. They don't manufacture the bottled beverages like Frappuccinos that you see in grocery stores. They use Pepsi for that.

And they don't make their own cups, napkins, silverware, any of that from scratch. They focus on what makes their coffee taste better.

And they don't make their own cups, napkins, silverware, any of that from scratch. They focus on what makes their coffee taste better.

So enter Pilot. Pilot both sets up and operates your entire company's financial stack. So finance, accounting, tax, and even CFO services like investor reporting from your general ledger all the way up to budget and financial sections of your board decks. And they've been doing this now for years across thousands of startups from Silicon Valley and everywhere else.

So enter Pilot. Pilot both sets up and operates your entire company's financial stack. So finance, accounting, tax, and even CFO services like investor reporting from your general ledger all the way up to budget and financial sections of your board decks. And they've been doing this now for years across thousands of startups from Silicon Valley and everywhere else.

So there's really no one better that you can trust to both get your finance right and make it easy and painless for your company.

So there's really no one better that you can trust to both get your finance right and make it easy and painless for your company.