Ilana

What are some things that you feel like you needed to learn and that shaped your leadership style? Or if there's specific events maybe that just, oh my God, I don't want to do this or I do want to do that.

What are some things that you feel like you needed to learn and that shaped your leadership style? Or if there's specific events maybe that just, oh my God, I don't want to do this or I do want to do that.

At some point, you decide to move to Bank of America and you create a long career there and you just keep on climbing up the ranks. Probably a lot of the things that you do in leadership today are based on things that you learned along the journey, right? So share a little bit about some of these pivotal moments maybe that shaped you.

At some point, you decide to move to Bank of America and you create a long career there and you just keep on climbing up the ranks. Probably a lot of the things that you do in leadership today are based on things that you learned along the journey, right? So share a little bit about some of these pivotal moments maybe that shaped you.

2004.

2004.

If I'm not mistaken, a few years later, there's a big financial crisis. How did you maneuver something like this? I mean, you're not new, you're not new to leadership for sure, but this has been, I'm sure, shaking the boats of everybody.

If I'm not mistaken, a few years later, there's a big financial crisis. How did you maneuver something like this? I mean, you're not new, you're not new to leadership for sure, but this has been, I'm sure, shaking the boats of everybody.

Bernard, let me ask you something, because I think that's extremely relevant. Even now, a lot of companies are feeling, a lot of individuals are feeling fear. How do you as a leader balance between, on one hand, integrity and authenticity, and on the other hand, not freak everybody out? Because if you're going to freak everybody out, they're not going to be there, right?

Bernard, let me ask you something, because I think that's extremely relevant. Even now, a lot of companies are feeling, a lot of individuals are feeling fear. How do you as a leader balance between, on one hand, integrity and authenticity, and on the other hand, not freak everybody out? Because if you're going to freak everybody out, they're not going to be there, right?

So how do you balance the two?

So how do you balance the two?

I'm a big believer of empowering the team because if they know the truth, they can be empowered to make better decisions. And it also gives them a chance to rise up to the occasion when some of them will not rise up to the occasion, right? And that's okay because that's when you also know where the winners are.

I'm a big believer of empowering the team because if they know the truth, they can be empowered to make better decisions. And it also gives them a chance to rise up to the occasion when some of them will not rise up to the occasion, right? And that's okay because that's when you also know where the winners are.

I think it's really, really interesting because I think this is where some leaders lead with fear versus dreams and hopes. And I think the other element that I'm just curious about for you specifically, but also all the people that you're helping in the academy today, there's a fine balance, I guess, between pushing people to work harder and burning them out versus letting them go.

I think it's really, really interesting because I think this is where some leaders lead with fear versus dreams and hopes. And I think the other element that I'm just curious about for you specifically, but also all the people that you're helping in the academy today, there's a fine balance, I guess, between pushing people to work harder and burning them out versus letting them go.

And then now they can just do whatever, be in La La Land and understand that they all need to work harder toward the mission. Yeah. How do you balance between results and not burning out the team? What are some of the things that helped you?

And then now they can just do whatever, be in La La Land and understand that they all need to work harder toward the mission. Yeah. How do you balance between results and not burning out the team? What are some of the things that helped you?

This is worth waiting for a second because I think what you just said is so critical. And I want the listeners to hear this. You need to understand your must haves and you can have it all, just not at the same time, but you need to understand your own must haves. And it needs to be you, not what people think about you, not what society expects for you, not what your parents want for you.

This is worth waiting for a second because I think what you just said is so critical. And I want the listeners to hear this. You need to understand your must haves and you can have it all, just not at the same time, but you need to understand your own must haves. And it needs to be you, not what people think about you, not what society expects for you, not what your parents want for you.