Irina Gutman

Let's discuss some of the key elements. We need to align on strategy and objectives of what it is. We need to get visible and actionable leadership support, understanding that it's not an extracurriculum activity, that it's actually critical for the organization and everyone is on board.

Let's discuss some of the key elements. We need to align on strategy and objectives of what it is. We need to get visible and actionable leadership support, understanding that it's not an extracurriculum activity, that it's actually critical for the organization and everyone is on board.

Let's discuss some of the key elements. We need to align on strategy and objectives of what it is. We need to get visible and actionable leadership support, understanding that it's not an extracurriculum activity, that it's actually critical for the organization and everyone is on board.

What's that common vision that we're working towards and what's going to be the charter of this particular center of excellence? For short, I'm going to refer to it as COE. And let's assume it's an agentic or AI-focused COE.

What's that common vision that we're working towards and what's going to be the charter of this particular center of excellence? For short, I'm going to refer to it as COE. And let's assume it's an agentic or AI-focused COE.

What's that common vision that we're working towards and what's going to be the charter of this particular center of excellence? For short, I'm going to refer to it as COE. And let's assume it's an agentic or AI-focused COE.

Do you have any examples of what that vision might be?

Do you have any examples of what that vision might be?

Do you have any examples of what that vision might be?

The vision might be is to have agent-first mindset and to prepare organization to intake agentic technology and to elevate, I don't know, our customer service and to the next level with the help of agents. Granted, I made it up on the fly, so.

The vision might be is to have agent-first mindset and to prepare organization to intake agentic technology and to elevate, I don't know, our customer service and to the next level with the help of agents. Granted, I made it up on the fly, so.

The vision might be is to have agent-first mindset and to prepare organization to intake agentic technology and to elevate, I don't know, our customer service and to the next level with the help of agents. Granted, I made it up on the fly, so.

No, all good, all good. I just wanted to understand, because it can be so... broad and I, but I also, the vision is so important because it at least starts to give us a little bit more focus in what is the, what is this body of work about? It's the headline. We need to set that headline to kind of guide everyone towards something.

No, all good, all good. I just wanted to understand, because it can be so... broad and I, but I also, the vision is so important because it at least starts to give us a little bit more focus in what is the, what is this body of work about? It's the headline. We need to set that headline to kind of guide everyone towards something.

No, all good, all good. I just wanted to understand, because it can be so... broad and I, but I also, the vision is so important because it at least starts to give us a little bit more focus in what is the, what is this body of work about? It's the headline. We need to set that headline to kind of guide everyone towards something.

What's the headline, but also what is company trying to achieve? Where's the company trying to get to? And then we can articulate how's that particular body within organization is going to help company to get there. That's where it comes. Vision is supported by strategy, by objectives, right? Then we need to define this center of excellence itself.

What's the headline, but also what is company trying to achieve? Where's the company trying to get to? And then we can articulate how's that particular body within organization is going to help company to get there. That's where it comes. Vision is supported by strategy, by objectives, right? Then we need to define this center of excellence itself.

What's the headline, but also what is company trying to achieve? Where's the company trying to get to? And then we can articulate how's that particular body within organization is going to help company to get there. That's where it comes. Vision is supported by strategy, by objectives, right? Then we need to define this center of excellence itself.

That would entail operating model, meaning how is it going to be structured? Is there going to be an overarching leadership committee? How is business and IT are going to work together in that operating model? We talked about it during AI. It is even more critical with agentic technology. IT alone, unfortunately, so sorry everyone who works for IT, but you can make that decision alone.

That would entail operating model, meaning how is it going to be structured? Is there going to be an overarching leadership committee? How is business and IT are going to work together in that operating model? We talked about it during AI. It is even more critical with agentic technology. IT alone, unfortunately, so sorry everyone who works for IT, but you can make that decision alone.