Irina Gutman

Yeah. The other thing I'm really curious about, and I'm, I'd love to even hear this from like a personal perspective from you is what are the skills we need to be learning as we look towards the new AI age? Like what are the human, what's the human advantage that we can really like focus on?

And I'm curious, even just from a personal perspective, what have you been learning and trying to upskill yourself on?

And I'm curious, even just from a personal perspective, what have you been learning and trying to upskill yourself on?

And I'm curious, even just from a personal perspective, what have you been learning and trying to upskill yourself on?

What's foundational to all AI is how we interact with it. Because AI is grounded or is based on natural language models or natural language processing. Yes, when you are a user of AI, it will respond to you. And as I said, use example of broken English or slang. But in order for it to do it, somebody had to tell it to do that. And that's where we get to prompt engineering.

What's foundational to all AI is how we interact with it. Because AI is grounded or is based on natural language models or natural language processing. Yes, when you are a user of AI, it will respond to you. And as I said, use example of broken English or slang. But in order for it to do it, somebody had to tell it to do that. And that's where we get to prompt engineering.

What's foundational to all AI is how we interact with it. Because AI is grounded or is based on natural language models or natural language processing. Yes, when you are a user of AI, it will respond to you. And as I said, use example of broken English or slang. But in order for it to do it, somebody had to tell it to do that. And that's where we get to prompt engineering.

Prompt engineering is absolutely a foundational skill set to have. And when your agent is not actually answering the questions the way you want to, one of the first things we look at is how the prompt is constructed. Sentence structures makes a difference. Punctuation makes a difference. Word choice makes a difference.

Prompt engineering is absolutely a foundational skill set to have. And when your agent is not actually answering the questions the way you want to, one of the first things we look at is how the prompt is constructed. Sentence structures makes a difference. Punctuation makes a difference. Word choice makes a difference.

Prompt engineering is absolutely a foundational skill set to have. And when your agent is not actually answering the questions the way you want to, one of the first things we look at is how the prompt is constructed. Sentence structures makes a difference. Punctuation makes a difference. Word choice makes a difference.

Like you can be free with the words when you interact with the finished product, but when we construct an agent, all those things are critical. Prompt engineering is a new skill with a new requirement. I also mentioned that AI consumes information differently. When we refer to knowledge articles, like, oh yeah, we have million knowledge articles.

Like you can be free with the words when you interact with the finished product, but when we construct an agent, all those things are critical. Prompt engineering is a new skill with a new requirement. I also mentioned that AI consumes information differently. When we refer to knowledge articles, like, oh yeah, we have million knowledge articles.

Like you can be free with the words when you interact with the finished product, but when we construct an agent, all those things are critical. Prompt engineering is a new skill with a new requirement. I also mentioned that AI consumes information differently. When we refer to knowledge articles, like, oh yeah, we have million knowledge articles.

Sometimes we see that those knowledge articles need to be restructured for AI consumption. So there are roles, there are skills to restructure unstructured data. I know it's a mouthful for AI consumption. So AI interprets that information, make it kind of easier for AI to interpret this information that it could provide a better answer.

Sometimes we see that those knowledge articles need to be restructured for AI consumption. So there are roles, there are skills to restructure unstructured data. I know it's a mouthful for AI consumption. So AI interprets that information, make it kind of easier for AI to interpret this information that it could provide a better answer.

Sometimes we see that those knowledge articles need to be restructured for AI consumption. So there are roles, there are skills to restructure unstructured data. I know it's a mouthful for AI consumption. So AI interprets that information, make it kind of easier for AI to interpret this information that it could provide a better answer.

And another fun one, and you mentioned in the beginning that sometimes you want to scream at the bot and say, what are you doing to me? Are you trying to torture or deflect me? That talks to customer experience. And we want agents to provide amazing customer experience. Experience designer is a known role.

And another fun one, and you mentioned in the beginning that sometimes you want to scream at the bot and say, what are you doing to me? Are you trying to torture or deflect me? That talks to customer experience. And we want agents to provide amazing customer experience. Experience designer is a known role.

And another fun one, and you mentioned in the beginning that sometimes you want to scream at the bot and say, what are you doing to me? Are you trying to torture or deflect me? That talks to customer experience. And we want agents to provide amazing customer experience. Experience designer is a known role.

Now we want them to elevate their skills to the next level, almost like conversation designers. Designing experience between an agent and a human, is another flavor of a skill that is very new. And that is from a person who is responsible for the team developing the agent. Those are some of the technical skills.