Irina Gutman

Now we want them to elevate their skills to the next level, almost like conversation designers. Designing experience between an agent and a human, is another flavor of a skill that is very new. And that is from a person who is responsible for the team developing the agent. Those are some of the technical skills.

Now we want them to elevate their skills to the next level, almost like conversation designers. Designing experience between an agent and a human, is another flavor of a skill that is very new. And that is from a person who is responsible for the team developing the agent. Those are some of the technical skills.

I don't need to be an expert in those skills, but I do need to have foundational understanding. However, what I was focusing on is what we were talking about is understanding how that organizational ecosystem needs to change. How do we approach change management differently?

I don't need to be an expert in those skills, but I do need to have foundational understanding. However, what I was focusing on is what we were talking about is understanding how that organizational ecosystem needs to change. How do we approach change management differently?

I don't need to be an expert in those skills, but I do need to have foundational understanding. However, what I was focusing on is what we were talking about is understanding how that organizational ecosystem needs to change. How do we approach change management differently?

What are all those nuances of things that we've done before from standing up those organizational operating model, from defining all those departments and new roles, from integrating all of that new stuff into organization? What needs to be nuanced? for a genetic technology? And how is that different from more of a traditional change management?

What are all those nuances of things that we've done before from standing up those organizational operating model, from defining all those departments and new roles, from integrating all of that new stuff into organization? What needs to be nuanced? for a genetic technology? And how is that different from more of a traditional change management?

What are all those nuances of things that we've done before from standing up those organizational operating model, from defining all those departments and new roles, from integrating all of that new stuff into organization? What needs to be nuanced? for a genetic technology? And how is that different from more of a traditional change management?

A lot of it is the same, but still this nuance is important.

A lot of it is the same, but still this nuance is important.

A lot of it is the same, but still this nuance is important.

Yeah, we're dealing with a very different technology than other technology rollouts. And it's also the nature of how it changes needs to be built into how we're operating. And the thing I also wonder is like, Now that learning how to use AI, learning how to design our organizations around AI, everything we've been talking about is table stakes.

Yeah, we're dealing with a very different technology than other technology rollouts. And it's also the nature of how it changes needs to be built into how we're operating. And the thing I also wonder is like, Now that learning how to use AI, learning how to design our organizations around AI, everything we've been talking about is table stakes.

Yeah, we're dealing with a very different technology than other technology rollouts. And it's also the nature of how it changes needs to be built into how we're operating. And the thing I also wonder is like, Now that learning how to use AI, learning how to design our organizations around AI, everything we've been talking about is table stakes.

But then I think about how are organizations creating a competitive advantage? And the thing I think about, and I love your thoughts on this, is that it's really like in the connections and the way that we're listening to what it is that the customer really wants and needs.

But then I think about how are organizations creating a competitive advantage? And the thing I think about, and I love your thoughts on this, is that it's really like in the connections and the way that we're listening to what it is that the customer really wants and needs.

But then I think about how are organizations creating a competitive advantage? And the thing I think about, and I love your thoughts on this, is that it's really like in the connections and the way that we're listening to what it is that the customer really wants and needs.

And it's almost like now that AI is dealing, handling a lot of these tasks that we've typically been bogged down with, what's next? I'd love your thoughts on that. Like now what can we focus our attention on?

And it's almost like now that AI is dealing, handling a lot of these tasks that we've typically been bogged down with, what's next? I'd love your thoughts on that. Like now what can we focus our attention on?

And it's almost like now that AI is dealing, handling a lot of these tasks that we've typically been bogged down with, what's next? I'd love your thoughts on that. Like now what can we focus our attention on?