Ishan Thakur

The utility started notifying customers days before it cut power, and then sent dozens of emails, texts, and social media updates.

The utility started notifying customers days before it cut power, and then sent dozens of emails, texts, and social media updates.

Kenney defended the company's decision at a hearing in late January.

Kenney defended the company's decision at a hearing in late January.

Utilities across the West shut off power to prevent fires.

Utilities across the West shut off power to prevent fires.

After all, no one wants another Lahaina or Altadena.

After all, no one wants another Lahaina or Altadena.

But shutoffs can be a blunt tool.

But shutoffs can be a blunt tool.

They hit the elderly, sick, and poor people hard.

They hit the elderly, sick, and poor people hard.

Betty Devine and her roommate Beatrice Bell lost power for days.

Betty Devine and her roommate Beatrice Bell lost power for days.

They've lived together for years in low-income housing in Boulder.

They've lived together for years in low-income housing in Boulder.

Here's Devine.

Here's Devine.

Bell has stage 4 breast cancer and divines her caretaker.

Bell has stage 4 breast cancer and divines her caretaker.