Ismael Valdez

Yeah, so on the tech side, I ran service install sales for a long time at ProSkill. And one of the things we know coming down the pipe, and it's here in California and on the East Coast, is everyone are being incentivized to switch to heat pumps. The problem is, is if you live anywhere where the infrastructure is older, there's not enough wires to run these heat pumps.

And fishing wires through, you know, an old brownstone. Cutting.

And fishing wires through, you know, an old brownstone. Cutting.

For the new system? It requires more wires than the original.

For the new system? It requires more wires than the original.

Yeah, so we've designed a system where it requires two wires to the thermostat, which is just your 24-volt power and your common wire, right? Which everybody has at least two wires, even if it's just a heating system.

Yeah, so we've designed a system where it requires two wires to the thermostat, which is just your 24-volt power and your common wire, right? Which everybody has at least two wires, even if it's just a heating system.

Yeah, exactly. So that'll then communicate wirelessly with an onboard module to an interface module at the air handler or furnace. And that'll communicate completely wirelessly to the outdoor unit. So basically, as long as the thermostats go in the existing location, it'll power on, communicate wirelessly, you can run any amount of wires.

Yeah, exactly. So that'll then communicate wirelessly with an onboard module to an interface module at the air handler or furnace. And that'll communicate completely wirelessly to the outdoor unit. So basically, as long as the thermostats go in the existing location, it'll power on, communicate wirelessly, you can run any amount of wires.

And so that's important because we're all going to heat pump systems. You know, the federal government is subsidizing it greatly to push that way. And so... If you can, you know, if you got to run a wire to the outdoor unit in the thermostat, that's a whole nother install crew on the job for the day.

And so that's important because we're all going to heat pump systems. You know, the federal government is subsidizing it greatly to push that way. And so... If you can, you know, if you got to run a wire to the outdoor unit in the thermostat, that's a whole nother install crew on the job for the day.

So if we can, you know, for fractions of that cost, of that labor cost, give you a wireless system that just, you know, that does that no problem, then it's a huge win for- That you can install in 10, 15 minutes, right?

So if we can, you know, for fractions of that cost, of that labor cost, give you a wireless system that just, you know, that does that no problem, then it's a huge win for- That you can install in 10, 15 minutes, right?

We don't run stranded wire. It's just 22 gauge.

We don't run stranded wire. It's just 22 gauge.

And we had a flawless... I think... Well, first of all, a lot of customers... I mean, some will go right to a review. Sometimes they do give you the opportunity, but we don't listen to them until they leave the review.

And we had a flawless... I think... Well, first of all, a lot of customers... I mean, some will go right to a review. Sometimes they do give you the opportunity, but we don't listen to them until they leave the review.

But I think one of the biggest things that we can take away from reviews is listening to them, right? And my guys, you know, I'm sure you guys have experienced it. I'd call the technician on the job and be like, hey, what happened here? Oh, customer's crazy.

But I think one of the biggest things that we can take away from reviews is listening to them, right? And my guys, you know, I'm sure you guys have experienced it. I'd call the technician on the job and be like, hey, what happened here? Oh, customer's crazy.

And then you realize like, hey, man, these customers aren't as crazy as we all think they are. They have legitimate complaints that we need to listen to. And so don't miss the opportunity. Just because you're getting the negative feedback, there's typically a lot we can learn from.