Ivan Smolnikov
๐ค SpeakerAppearances Over Time
Podcast Appearances
And then you have a clear, you know, billing and you just paid for one wire transfer transaction.
And we do all the payouts to link this around the globe automatically.
Yeah, good question.
Actually, right now, because we have not so many paying customers, the retention is around 95%.
If you mean lower retention.
Yep.
But so for revenue retention is well beyond the 100% right now because accounts are expanding.
We have actually a customer success team, how we call it.
We don't have a sales team because we have a lot of customers coming because of that technology.
And then we see if a customer is starting to grow, a customer success team is focusing on them to help them grow better.
But once we see that the customer is close to saturation, we're just maintaining them through our support team and that is it usually.
Yeah, they don't need actually a lot of support after the, let's say, six, 10 months after using our platform.
I would say they cost us from a thousand and a half up to 5,000 to acquire them fully.
Yeah, people have been with us like from the, you know, almost inception and they're still with us.
So, you know, it's like a dangerous thing to say that we have an infinite lifetime value.
But once you have 300 customers and you have not so many competition right now offering the same good technology for free, we have competitors who are actually offering something for a lot of money.
Yeah.
But the service is pretty sticky.
So what do you assume like the minimum lifetime value is?
I haven't seen anything lower than two years because we started to monetize only two years ago.