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Ivan Smolnikov

๐Ÿ‘ค Speaker
139 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

And then you have a clear, you know, billing and you just paid for one wire transfer transaction.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

And we do all the payouts to link this around the globe automatically.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

Yeah, good question.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

Actually, right now, because we have not so many paying customers, the retention is around 95%.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

If you mean lower retention.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

Yep.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

But so for revenue retention is well beyond the 100% right now because accounts are expanding.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

We have actually a customer success team, how we call it.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

We don't have a sales team because we have a lot of customers coming because of that technology.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

And then we see if a customer is starting to grow, a customer success team is focusing on them to help them grow better.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

But once we see that the customer is close to saturation, we're just maintaining them through our support team and that is it usually.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

Yeah, they don't need actually a lot of support after the, let's say, six, 10 months after using our platform.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

I would say they cost us from a thousand and a half up to 5,000 to acquire them fully.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

Yeah, people have been with us like from the, you know, almost inception and they're still with us.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

So, you know, it's like a dangerous thing to say that we have an infinite lifetime value.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

But once you have 300 customers and you have not so many competition right now offering the same good technology for free, we have competitors who are actually offering something for a lot of money.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

But the service is pretty sticky.

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

So what do you assume like the minimum lifetime value is?

SaaS Interviews with CEOs, Startups, Founders
1021 How He Solved Translation Marketplace Space and Grew 7x YoY to $24m in Revenue

I haven't seen anything lower than two years because we started to monetize only two years ago.