Jack Hidary

speaker

2,129 appearances 5 recordings 1 series first heard Oct 2024 last heard Feb 2025

Jack Hidary’s voice in public audio — every appearance, attributed to the second.

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So collaboration is the first C.

The second C is about the customer.

Jeff Bezos talks so eloquently about customer-first thinking.

We agree with him.

I think he was one of the pioneers to really focus on how do you really put yourselves in the shoes of the customer?

And that's something we take from him.

A lot of what we talk about, Peter, in our company is

Take the best from all the different cultures you've been in, and let's bring it together.

And that's kind of the birth of the three C's.

We kind of got around people from many different companies.

Many of us came from Google.

We took the best of Google, but also we thought about other cultures.

So the second C is about the customer, not just treating the customer like a transaction, but really thinking about what's their point of pain.

Find that out, you gotta go and be with them.

You gotta go spend time with them, not just in their workplace, but also, for example, let's say you're both going to a conference.

Set up a time, a special dedicated time on the side of that conference to have your team and their team go out, have a dinner together.

Spend a lot of time understanding what they're up to.

And the final C is community.

Community and connection.

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