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Jaeden

๐Ÿ‘ค Speaker
1013 total appearances

Appearances Over Time

Podcast Appearances

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

And because you can basically kind of just tell it a little bit about your itinerary, it can go and search for all of these different sites, filter through all of these different filters and give you like a perfect itinerary.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

I think Airbnb is actually going to face a lot of competition from that specifically.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

Users that are drawn to how simple that is as a user experience to book a trip are going to, I think,

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

Like I can imagine Airbnb, if it doesn't have an API tied into that, if they don't specifically say they want an Airbnb, Airbnb might lose customers who otherwise while planning their trip would go say, okay, let me go find an Airbnb in this place.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

Maybe the whole trip gets planned and it's really elaborate and complex and it's on this other platform and it's going to put someone in a hotel and they're like, okay, perfect.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

Well, it planned everything.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

I'll just one click buy, you know, whether that's Expedia or Kayak or a lot of these companies that are doing that.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

I think if they can have the user experience seamless and frictionless enough, they will actually take customers away from Airbnb.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

So I think just on the search alone, Airbnb needs to do something.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

I just went and said where I wanted to go and what dates and how many people on Airbnb and kind of filtered it.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

And then in order to get any of this sort of custom amenities like hot tub or kitchen or self check-in or instant book, like there's a whole nother page of, you know, all of this stuff where you got to do all these toggles and you got to do all of your settings and click all these buttons.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

And it just, I mean, it takes a long time.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

I would love like Chad Speedy or anything else, just be able to put in a long form, like,

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

Hey, I'm trying to go, um, you know, sometime next weekend or the weekend after, um, I am taking like five people and I would like, uh, you know, a hot tub in a cool location somewhere near this city or maybe even this city and you know, like blah, blah, blah.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

Like you just want to talk to it and kind of throw a blob of text out and then have it give you a bunch of recommendations.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

I think that's so much more natural.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

I mean, you're, it's like a, it's like you're talking to a travel agent basically.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

Um,

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

And I think Airbnb needs to implement that if they want to stay competitive.

AI in Business
Airbnb Integrates AI Features & Customer Support Overhaul

So I think that alone is going to be a great upgrade to the platform.