James Islay
๐ค SpeakerAppearances Over Time
Podcast Appearances
Oh, it's 10.
Okay, maybe we're not that generous.
Of monthly, yeah.
Yeah, it's every month for 12, for 12 months.
Exactly.
Um, I mean, uh, generally, um, uh, like it, yeah, in terms of, uh, the total time that they're staying, um, uh, I mean, yeah, um, that would be, uh, I, I say like in general, it's around about 14 months.
Um, I mean, but we have customers that are staying a lot longer, a lot longer than that.
Um, um, so our net retention, um,
Our net retention is around 85% right now, and it's moving towards it 90%.
I mean, I think it's quite typical in our industry.
I mean, because in the, like for Meltastic, for instance, our net retention ratio is, you know, over 110%.
Well, that's great.
Yeah.
But in prospecting tools, you know, for like in the data business,
like a net retention rate of around 85% is, you know, to my understanding from the history of the industry, quite common.
And so we have a very fast sales cycle.
And, you know, also we have a returning, like a lot of those customers will, like customers that churn out will come back.
So, you know, they treat the service as almost transactional.
And so then they return.
So it's, you know, as far as, you know, my understanding and knowledge of the industry is quite a common