James Mitchell
speaker
6,764 appearances
46 recordings
3 series
first heard Oct 2023
last heard 14 Sep
James Mitchell’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 17 in all, peaking in Nov 2025 with 3.
Appearances
My history is that I've worked and lived on four continents doing luxury hotels for over 38 years.
I'm representing a community in this town with me in the audience that is very concerned
The market is down 4% of travelers coming into Charlotte over the last 12 months.
Part of that problem is amazingly attached to the video we heard earlier, noise in the city.
One needs to understand that perception is reality.
Not only is the noise an issue, it is also the perception of safety as an issue.
In a location that has got a convention center,
more than 212 hotels, more than 2,500 restaurants.
I have examples which I'd like to share with the council which I'll pass out of all of the complaints, not all, many complaints that exist in our world.
I'm gonna give you an example of my hotel, 70 complaints in 2025.
Yeah, 70, not so big deal.
There's a thing called intent to recommend.
That's when a guest tells you either online or through a survey or what have you, how well are you doing?
My hotel does 78% positive process versus 22% negative.
Not so bad.
If you take that number out, it moves to 83% if you take the noise complaints out.
That puts you in elite status.
Right, that mentions you into premier process.
We're talking about how do we do this and make this better.
You know, we're losing business as a city.
Showing 441–460 of 6,764 · page 23 of 339
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