Janice E. Nevin, MD, MPH

I think it's to some extent, there's a level of frustration about how people experience care.

There's a level of frustration on the part of payers, whether it's a government payer, an employer, or a person who's concerned about their out-of-pocket expenses.

There's clearly a concern about cost.

We've got an opportunity to either resist what's coming or really jump in and celebrate the opportunity that we have to partner with various entities and make a difference.

What does that look like for us?

Well, we're certainly seeking partners in the payer community.

I haven't yet talked about the importance of aligning the payment

and really the disruption that needs to happen there, moving from fee-for-service to value-based payment.

So we're actively seeking payer partners so that we can together come up with solutions that will create health and take costs out of the system and ultimately make it more affordable for whoever's looking for that affordability.

I think there are also some great opportunities for us to deepen our partnership with community organizations.

So one of the partnerships that we're investing in is a partnership with the New Castle County Paramedics, our local county paramedic system.

And it's about working with them to help get patients who are brought to the emergency department repeatedly for substance use overdose.

identifying them, partnering with New Castle County, bringing services to the home, and ultimately getting those people into treatment.

Very excited about that partnership.

I think that there are also ways that we can partner with tech companies.

We have a partnership with Augmetics.

We're using Google Glass to really help our providers manage their

the issues that impact their day-to-day existence and really address the whole issue of burnout, which is an enormous problem in healthcare.

The Google Glass essentially allows them

to have direct eye contact with their patient.