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Jeff Lash

πŸ‘€ Speaker
730 total appearances

Appearances Over Time

Podcast Appearances

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And in spite of what happened in the past, in spite of what is happening today, in spite of constraints we have, what can we do in being creative?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

The great example of

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So Apollo 11, right, where it's like they dump the things on the table like, right, you know, make it work.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

We got to figure out a way like you can say, oh, we don't have enough time or we should have.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

This isn't a good request or, you know, like we wish we had more resources.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

But the reality is like this is what we've got.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I think the teams that are most successful are always thinking about what can we do with what we have rather than spending their time explaining or grumbling about why things are not OK.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And I think that means.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

That leads to more innovation.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

That leads maybe to more testing and experimenting.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And also this need to never be 100% happy with your product, right?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Like, you know, it's always tough when someone calls your baby ugly.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I've developed products from scratch.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I've taken over products from scratch.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I really love the products I've built, but I don't think I've ever said this product is perfect, right?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

It's always been like, all right, like it was good.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Now it's better.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Like, I think it can be even better and better and just continuing to evolve.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And your example earlier about the car reservation, like even if you build the quote unquote perfect product, some competitor comes along and does something else.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Right.