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Jeff Lash

πŸ‘€ Speaker
730 total appearances

Appearances Over Time

Podcast Appearances

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How great product teams use customer insights differently with Jeff Lash

And then the market changes.

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How great product teams use customer insights differently with Jeff Lash

So I think that growth mindset and that ability to kind of continue looking forward rather than explaining why we are where we are, using that energy to figure out how to improve it, I think is probably the biggest difference.

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How great product teams use customer insights differently with Jeff Lash

Yeah, I think the Apollo 13 example you gave there, a lot of people always focus on the expression of think outside the box.

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How great product teams use customer insights differently with Jeff Lash

It's like, no, no.

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How great product teams use customer insights differently with Jeff Lash

Yes, yes.

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How great product teams use customer insights differently with Jeff Lash

But what can you do inside the box that no one's thinking of?

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How great product teams use customer insights differently with Jeff Lash

And what can you do with what you have that makes just a huge difference if you –

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How great product teams use customer insights differently with Jeff Lash

We're recording this during the Winter Olympics.

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How great product teams use customer insights differently with Jeff Lash

I've got a great Olympic story I heard yesterday.

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How great product teams use customer insights differently with Jeff Lash

So I'm sure I'm going to get the details wrong, but the message over there.

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How great product teams use customer insights differently with Jeff Lash

So the skeleton, right, which is that you're on a sled headfirst going down the track.

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How great product teams use customer insights differently with Jeff Lash

So the American team and the Canadian team, I guess, years ago, like trained together, they were going to be training together.

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How great product teams use customer insights differently with Jeff Lash

The Americans go to Canada and they bring this, you know, they had millions of dollars of R and D and all this aerodynamic equipment or whatever that they were.

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How great product teams use customer insights differently with Jeff Lash

And they were just, uh,

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How great product teams use customer insights differently with Jeff Lash

And a big part, like 50% of success in the Skeleton Illusion bobsled is the start.

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How great product teams use customer insights differently with Jeff Lash

Like if you can get a good start going, that sets you up for success.

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How great product teams use customer insights differently with Jeff Lash

And then the rest of it is just steering.

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How great product teams use customer insights differently with Jeff Lash

The Americans were beating the Canadians off the start.

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How great product teams use customer insights differently with Jeff Lash

And so the Canadian coach apparently said,

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How great product teams use customer insights differently with Jeff Lash

Um, there was no way we can beat them doing like trying to compete with them because they have some better equipment, their equipment, aerodynamics, whatever.