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Jeff Lash

πŸ‘€ Speaker
730 total appearances

Appearances Over Time

Podcast Appearances

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How great product teams use customer insights differently with Jeff Lash

I love that story.

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How great product teams use customer insights differently with Jeff Lash

It makes me think of the Jamaican Bob's letters.

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How great product teams use customer insights differently with Jeff Lash

Let's get some track stars to try to get that fast start.

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How great product teams use customer insights differently with Jeff Lash

They go off the line.

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How great product teams use customer insights differently with Jeff Lash

Um, let's circle back to, this is another one that I think all the P product management folks are going to really, uh, get value.

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How great product teams use customer insights differently with Jeff Lash

And you've been, you've been very, very, very passionate about this particular topic.

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How great product teams use customer insights differently with Jeff Lash

Roadmaps.

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How great product teams use customer insights differently with Jeff Lash

We'll go back to roadmaps just real quick.

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How great product teams use customer insights differently with Jeff Lash

Again, we're doing a couple of these, like one thing, one thing, one thing to wrap this up.

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How great product teams use customer insights differently with Jeff Lash

Um,

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How great product teams use customer insights differently with Jeff Lash

The way that roadmaps are communicated perhaps is the single biggest downfall of product teams and how they're viewed internally in organizations.

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How great product teams use customer insights differently with Jeff Lash

What is the thing that senior leaders do today that makes roadmaps harder to use as like a learning tool and a tool for the field to actually benefit from?

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How great product teams use customer insights differently with Jeff Lash

Yeah.

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How great product teams use customer insights differently with Jeff Lash

So there's, I've done a lot of research out there.

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How great product teams use customer insights differently with Jeff Lash

People can look there.

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How great product teams use customer insights differently with Jeff Lash

This was a topic when I was at serious decisions, we did a lot of research and I did a bunch of presentations.

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How great product teams use customer insights differently with Jeff Lash

So I think there's a couple of recordings online, um, where I give like some, some tips.

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How great product teams use customer insights differently with Jeff Lash

I think the most important thing that people don't do that is the downfall with roadmaps is think about their audience.

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How great product teams use customer insights differently with Jeff Lash

One of the most common things I see is that people take a roadmap that is designed for engineering and use that for other audiences.

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How great product teams use customer insights differently with Jeff Lash

What engineers and developers want to see is a detailed timeline, because they're thinking, what resources do we need?